👋 We’re Gradient Labs

We are Gradient Labs — a new AI company based in London, UK.

Gradient Labs was founded in June 2023 by **Dimitri Masin, Danai Antoniou**, and Neal Lathia; we are technical founders who met at Monzo Bank — where, over the last 4-7 years, we built all things data and ML across different parts of the company.

We are closing some funding from a range of fantastic investors and angels and are currently building our first product with a handful of design partners and growing our team.

💬  We’re building AI systems for support automation

Gradient Labs is on a mission to redefine customer support for the next decade.

We are building a suite of LLM-based autonomous agents that can safely automate customer support queries in complex and higher-risk environments, and give companies visibility & control over the outcomes the agent achieves. This early demo video can give you a sense of what the system will look like.

🗓️ We’re launching an AI Residency Programme

We are launching a Applied AI Scientist residency programme that is specifically targeting early-career AI researchers who want to experience what day 0 at an AI startup is like.

We are inviting you to come and work with us for 3-6 months as we continue laying the foundation of our system and build the worlds first autonomous support agent that guarantees high-quality, safe outcomes for all customers.

🔭  As an Applied AI Scientist, you will

As a resident AI Scientist at Gradient Labs, you would spend your time doing:

  1. Research & prototyping: you’d keep abreast of the latest NLP and generative AI research and developments in both open-source and proprietary LLMs. You will prototype and experiment with the newest research findings to identify opportunities to enhance our platform with the latest state-of-the-art.
  2. Optimisation: you would develop, evaluate, and optimise the prompts and models that underlie our agents’ skills and chains. This includes contributing to defining and building the evaluation methodologies we’ll need — from preparing & curating datasets through to shipping successful approaches into our platform.
  3. Data analysis: you would analyse datasets of customer queries, support tickets, and related information to gain insights into patterns and discover areas that our agents could further automate.

We are a very small, but growing team: you would be working directly with us (the founders) and with our first senior Engineering hire(s).

🌟 We’re looking for people who are..